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Design & human understandingOpen to curious minds
Think like a designer.
Understand people, question assumptions, and turn an idea into something useful. Practise the listening, problem-solving, and communication that make thoughtful design possible.
No account needed. A first step at your own pace.
01Self-pacedShort video lessonsIndividual practiceGuided activities
What you can take away
Useful in the lesson.
Even better in life.
- Listen with empathy and ask questions that reveal what people need.
- Separate assumptions from observations before choosing a direction.
- Make your thinking visible through simple prototypes.
- Give useful feedback and explain your decisions with confidence.
The learning path
One idea leads to the next.
Start with the free preview. Published lessons become available here as the programme grows.
01Listen before you solveAsk a question that leaves room for an honest answer.In preparation
02Notice your assumptionsSeparate what you observed from what you inferred.In preparation
03Define the real problemFind the need behind the request.In preparation
04Make ideas tangibleUse a small prototype to start a useful conversation.In preparation
05Give feedback that helpsBe specific, kind, and focused on the work.In preparation
06Explain your decisionsTell the story from evidence to a considered choice.In preparation
Ready when you are
Try the first step.
No account, no card. Watch and take part at your own pace.
Watch & take part